Payments Operations Manager
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At Reverse Tech, we are on a mission to create, launch, and scale digital product brands in the health and wellness space. Our goal is ambitious – we aim to help 10 million people improve their health by 2026 through hyper-targeted, mass-scale brands. We specialize in subscription-based business models and pride ourselves on being results-focused, with no big egos, just big data.
What We Want to Achieve:
Our vision is to discover novel self-serve solutions to the world's greatest health problems, all while adhering to our core values. We are looking for a Payments Operations Manager to join our Reverse Tech remote team.
Requirements
- You will play a crucial role in building and scaling our operations team.
- You'll work closely with senior stakeholders across all of Reverse Tech, contributing to our mission of improving lives and changing the world through innovative digital solutions.
- What you will be doing Manage payments operations and monitor all related activity, investigate/resolve discrepancies and suspicious activities.
- Subscription Management ensuring seamless recurring billing processes, reducing payment failures, and enhancing subscriber retention.
- Perform data analysis to develop insights, identify growth and risk mitigation opportunities on the payments side.
- Define OKRs, KPIs, SLAs and performance standards aligned with strategic needs to ensure results are delivered. Work cross-functionally with a number of teams – including data, dev, growth, product, legal, finance, customer support, etc – to build integrations, products, drive process enhancements and resolve queries related to payments.
- Project management of special projects and value-added programs in the operations area.
- Build and own operational relationships with key partners such as our payment providers. Propose new product features or improvements, identify gaps, feature enhancements and opportunities.
The perfect candidate:
- You are a payments expert with deep expertise in the subscription ecosystem and at least, 5 years of experience working as a PM leading core products.
- Knowledge of and experience with payment technologies and subscription based products (app, web).
- You feel comfortable in a changing environment and adapt easily. There are many paths to success, lets go get it!
- You challenge yourself and others.
- You’re a go-getter person who wants to grow up and achieve goals.
- Ability to solve complex problems, assess risks, and carry out well-structured, data-informed reasoning.
- Strong communication and interpersonal skills.
- Proficiency in English both written and oral is a must.
- You are able to communicate and collaborate efficiently not only within your team, but also with other teams and all relevant stakeholders.
- A “get things done” mindset.
- You are highly organized, able to make thoughtful but quick decisions, and apply them in an efficient manner.
- Proven ability to successfully drive small- to medium-sized projects with external partners and cross-functional internal stakeholders.
- Experience in owning and delivering business KPIs Independent: You don't need hand-holding to get things done but know when to ask for help.
- Comfortable working outside of your comfort zone when you have to.
- Focus on accomplishing big wins.
Valuable Experience
Aware and can make sense of industry metrics like LTV, AOV or CPA. Previous experience in e-commerce. Ability to use query languages to answer basic product questions. Ability to write simple scripts to demonstrate proof of concepts. Experience within a high-growth tech startup is a plus.
Our Values:
- Care: We support and stand by our team members in any situation, ensuring that no one is left behind.
- Extreme Ownership: We take responsibility not only for tasks under our direct control but for anything that impacts our mission's success.
- Identification: We take pride in being part of something bigger than ourselves, with the goal of changing the world by helping people get healthier.
- Communication: We value honesty and direct language, fostering a culture free of politics.
- Performance: We believe in providing full freedom while striving for top-notch performance from everyone.
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Trust: We value the words and qualities of our team members, fostering an environment of trust and respect
Benefits
What Our Team Members Get:
- 100% remote and flexible work hours
- Top notch equipment (MacBook Pro or PC, you decide)
- Full-time or freelance opportunities
- Learning from the best, including ex-Googlers and more
- Unlimited growth prospects
- Inclusion in a winning team
- Competitive compensation
- A fun, non-corporate atmosphere
If you're passionate about Payments, have experience in Payments Operations, and are ready to join a dynamic, global team, we encourage you to apply. Help us shape the future of health and wellness through technology.
Learn more about us at https://www.reverse.tech/ and apply today to become a key player in our exciting journey.
*This position is offered as a Remote option, reach out to us to evaluate the options according to your location.
- Departamento
- Operations - Payments
- Locations
- Barcelona
- Remote status
- Fully Remote
Payments Operations Manager
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